Location : 60th Street – Khartoum

Zain Sudan Customer Service Center

Completion Date: 2015
Application Type: Structural Strengthening System & Elevator Shaft Installation
Consultant: Murtada Muaz Consultancy
Contractor: Ideal Trading & Contracting
Project Overview

The project was executed in two main phases:

Phase One: Structural Strengthening and Addition of Elevator Shafts

The building, located on 60th Street in Khartoum, was later acquired by Zain Sudan Telecommunication and transformed into a main customer service center.

Due to the change in functionality, it was necessary to strengthen the main structural elements (columns) and provide new locations for additional elevators.

  • Comprehensive structural studies were conducted, and the column sections were reinforced.
  • Additional reinforcement bars were anchored using specialized epoxy materials (Pure Epoxy Anchoring Materials) to ensure high bonding strength.
  • To create new elevator shafts, the concrete slabs were carefully cut using specialized equipment that preserved the structural integrity of the building.

Phase Two: Waterproofing and Foam Concrete Works

Following the structural strengthening, internal and external waterproofing works were carried out:

  • Bathrooms and moisture-exposed areas were waterproofed using a two-component cementitious system (Mixguard AC).
  • To achieve effective thermal insulation and provide proper slope for roof drainage, lightweight foam concrete was applied (density not exceeding 350 kg/m³), offering an ideal solution thanks to its low weight and high efficiency.
Outcome
  • Effective structural strengthening and enhanced load-bearing capacity of columns.
  • Safe addition of new elevators without compromising building safety.
  • Comprehensive waterproofing system applied to bathrooms and roofs.
  • Integrated thermal and structural solution ensuring long-term durability and maximum efficiency for Zain’s Customer Service Center.

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